Customer Support Software
Manage tickets, live chat, and help desks in one platform. Compare customer support software and find an alternative that scales with your support team.
Tools in this category
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ActiveCampaign
Free for 1 user / Paid from $9/mo
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Gorgias
Free / Starter $10/mo / Professional $30/mo / Premium $75/mo
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HubSpot
Free tier / Paid from $50/mo
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Intercom
Free / Starter $49/mo / Pro $99/mo / Premium custom
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Sprout Social
Standard $249/mo / Professional $499/mo / Advanced $749/mo
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Brevo
Free with limited sends / Paid from €20/mo
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Alternatives →
Rocket.Chat
Free / Starter $7/user/mo / Pro $23/user/mo
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Zendesk
Free (limited) / Team Essentials $55/mo / Professional $115/mo / Enterprise custom
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Agorapulse
Lite $79/mo / Standard $179/mo / Advanced $359/mo / Enterprise custom
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Crisp
Free / Pro $25/mo / Business $75/mo
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Dixa
Growth €49/mo / Professional €149/mo / Enterprise custom
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Gladly
Enterprise custom pricing
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Help Scout
Standard $20/mo / Plus $65/mo / Pro $150/mo
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8x8
Contact for pricing / Various enterprise plans
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Drift
Free / Pro $2,500/mo / Enterprise custom
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Falcon.io
Custom enterprise pricing
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Freshworks
Free / Growth $25/mo / Pro $70/mo / Enterprise custom pricing
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Groove
Free / Pro $15/mo / Business $99/mo
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Helpshift
Free / Professional $99/mo / Enterprise custom
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Jira Service Management
Free (limited) / Standard $10/mo per agent / Premium $35/mo per agent / Enterprise custom
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LiveChat
Free / Starter $20/mo / Pro $60/mo / Enterprise $150/mo
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Swat.io
Starter $49/mo / Professional $149/mo / Enterprise custom
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Kayako
Essentials $59/mo / Pro $99/mo / Ultimate $199/mo
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Staffbase
Core €500/mo / Pro €1500/mo / Enterprise custom
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Trengo
Starter €35/mo / Professional €149/mo / Enterprise custom
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Zendesk Sunshine Conversations
Starter $99/mo / Professional $299/mo / Enterprise custom
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Agile
Free / Starter $9.99/user/mo / Regular $49.99/user/mo / Entreprise $99.99/user/mo
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Interphone
Starter €25/mo / Pro €99/mo / Enterprise custom
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Supercreator
Starter $29/mo / Professional $99/mo / Enterprise custom
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Vtiger
Free / Standard $12/user/mo / Professional $25/user/mo / Business $40/user/mo / Enterprise custom pricing
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Wise
Contact for pricing
What Is Customer Support Software?
Customer support software organizes tickets, live chat, and knowledge bases so your team can resolve issues quickly. It turns scattered requests into a manageable, measurable workflow.
How to Choose the Right Customer Support Tool
- Ticketing, automation, and routing rules
- Live chat and self-service options
- Reporting on response and resolution times
- Per-agent pricing and channel coverage
What to Read Next
Browse the Customer Support tools below and open any "[Tool] Alternatives" guide to compare pricing, features, and honest pros and cons side by side.